In this key role, Sylvie Loubaud will ensure that the voice of customers is represented in Chronopost’s strategic projects, working closely with all members of the Executive Committee. As Chronopost’s mission is to make delivery a driver of growth for its customers, her priority will be to strengthen the fundamentals of customer satisfaction and develop innovative, value-creating solutions at the best price point.
To achieve these objectives, Sylvie Loubaud will lead a sales force of 350 sales representatives structured to effectively address the needs of a highly diverse customer base (B2B, B2C, and C2C shippers) and organizations of all sizes (from entrepreneurs to large accounts, including SMEs). With the support of the Marketing and Digital teams, she will ensure continuous strategic alignment between Chronopost’s offerings and services and the evolving expectations of the market.
Sylvie Loubaud, 46, began her professional career at Chronopost in 2000 within the sales department and has steadily progressed through the organization, holding around ten positions that have given her in-depth insight into the challenges faced by all types of clients (SMEs and key accounts alike).
“For our shipping customers, delivery is a direct extension of their service promise. In a rapidly evolving market, where technology and purchasing behaviors are reshaping the landscape, Chronopost must continue to adapt with agility. Our priority is to pragmatically tailor our solutions to turn these challenges into growth opportunities for our clients.”
— Sylvie Loubaud, Executive Vice President, Sales & Marketing, Chronopost
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About Chronopost
France’s leading express delivery provider (B2B and B2C) and a key player across all parcel delivery segments up to 30 kg (including out-of-home delivery, food, and healthcare logistics), Chronopost operates both domestically and in 230 countries and territories worldwide. Its mission is to make transportation a growth driver for all its shipping clients while delivering a high-quality experience to end recipients.
To fulfill this mission, Chronopost voted France’s Favorite Brand since 2021 in the Express Delivery category relies on the expertise and commitment of 4,800 employees and 12,000 partners. Its innovation strategy, built on best-in-class technologies, enables the company to continuously adapt to evolving customer needs and the challenges of environmental transition. Chronopost is committed to achieving Net Zero emissions by 2040.
In 2025, Chronopost delivered 297 million parcels and operates a network of 25,000 proximity points in France (Chronopost agencies, post offices, Pickup points, and parcel lockers).
Chronopost is a member of the Geopost network, a subsidiary of Groupe La Poste and the European leader in parcel delivery and e-commerce solutions. Geopost, the holding company of Groupe La Poste, reported revenue of €15.8 billion in 2025.
