Start comparing e-shoppers' behaviour

• Types of goods

  Types of goods purchased online

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  Purchasing frequency per type of goods

• Drivers and barriers

  Drivers to shop online

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  Barriers to shop online

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  Importance of knowing the delivery company

• e-Shopping habits

  E-shoppers seniority

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  E-shoppers loyalty to websites

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  Social media

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  Devices used to shop online

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  Preferred payment methods

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  Buying from foreign websites

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  Reasons for buying from foreign websites

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  Usual delivery places

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  Knowing the exact 1-hour window/timeslot

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  Ability to select the day and exact 1-hour window/timeslot

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  E-shopper feedback after purchasing

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  Websites or Apps - Most often?

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Since January, what types of goods have you ordered online?

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