86%
70%
83%
77%
Efficient delivery is crucial for business success, influencing customer satisfaction and operational efficiency. For SMEs, reliable carriers and control over delivery options are key to maintaining competitiveness and boosting performance.
One of the most common ways of sourcing suppliers is word-of-mouth for 25% of SMEs, followed by other channels, such as sales representatives of trade shows or the internet. Once a supplier is chosen, the relationships are generally long-term, with 62% of the SMEs reviewing suppliers every 3 years or less often.
One of the most common ways of sourcing suppliers is word-of-mouth for 25% of SMEs, followed by other channels, such as sales representatives of trade shows or the internet. Once a supplier is chosen, the relationships are generally long-term, with 62% of the SMEs reviewing suppliers every 3 years or less often.
SMEs handle an average of 40 parcels monthly and value safe handling and quick issue resolution. They prefer 1-day and daytime deliveries, with new preferences emerging for rescheduling and sustainable options.
SMEs see room for improvement in tracking systems and customer service. Advanced technologies for optimised tracking and enhanced customer service are the way forward for 35% of the SMEs.
SMEs see room for improvement in tracking systems and customer service. Advanced technologies for optimised tracking and enhanced customer service are the way forward for 35% of the SMEs.