"Receiving the title of the French People’s Favourite Brand once again is a source of great pride for our 5,000 employees. It rewards our daily commitment to delivering a fast, smooth, accessible and responsible service, and encourages us to continue our efforts,"
explains Benoît Frette, CEO of Chronopost.
A Strong Growth
Chronopost’s top position in the French People’s Favourite Brand ranking reflects the trust placed in the company by its customers and is evidenced by the strong growth in parcel volumes. With 60% of its activity in B2C/C2C and 40% in B2B, Chronopost processed 265 million parcels in 2024, an increase of 7% compared to 2023, outpacing overall market growth (+3%).
This momentum is largely driven by the rise in:
These new services already account for nearly a quarter of Chronopost’s overall activity.
40 Years of Innovation
In 2025, Chronopost, France’s leading parcel delivery provider for items under 30 kg, celebrates its 40th anniversary. This recognition highlights the quality of service built on four decades of innovation dedicated to our sender and recipient customers. Among the many innovations introduced by Chronopost, some have become industry standards, notably the Predict service, which allows addressee to manage their deliveries in real time. More recent innovations include delivery with a PIN code, offering enhanced security, and the Léonard chatbot, which enables users to reschedule deliveries 24/7 through a simple and user-friendly interface available at chronopost.fr.
A Network Built for Performance
Chronopost today relies on a highly dense network across the country, comprising:
In February 2025, Chronopost notably tripled the capacity of its Northern Île-de-France hub, located in Aulnay-sous-Bois (93). The site can now process 35,000 parcels per hour (up from 10,000 before the upgrade) and up to 600,000 parcels per day! Making it the most efficient and technologically advanced facility in the entire network. This €50 million investment aims to absorb an expected 45% increase in parcel volumes by 2030 and to support the growing diversification of parcel types processed.
An App to Enhance the Customer Experience
In April 2025, Chronopost launched My Chronopost: an app designed to help customers, especially addresses, track and manage their deliveries more easily, featuring:
With this launch, Chronopost reaffirms its commitment to combining logistical performance with a seamless customer experience across all channels.
(*) Chronopost secured the top spot by receiving the highest number of “Likes” (61%) in a study conducted from 9 to 11 April 2025 by OpinionWay. The survey was carried out with a representative sample of 1,004 individuals from the French population aged 18 and over, in the “Express Delivery” category.
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About Chronopost:
Chronopost is the leading national provider of express parcel delivery for items up to 30 kg, serving both businesses and individuals. With a workforce of over 5,000 employees, Chronopost delivered 265 million parcels in 2024. The company serves 230 countries and territories worldwide and enjoys privileged access to Geopost’s global Pickup network.
Through innovative technologies, local expertise, a dedicated customer service team, and a network of 25,000 local points across France (Chronopost agencies, post offices, and Pickup points), Chronopost offers the best possible customer experience for both senders and recipients. Chronopost also provides low-emission deliveries in Paris and around sixty other cities across France.
Chronopost is a member of the Geopost network, the international parcel delivery network. Geopost, the holding company of La Poste Group, generated a turnover of €15.8 billion in 2024.
About Marque Préférée des Français:
Since 2015, the Marque Préférée des Français award recognises brands for their quality and level of recommendation by French consumers. Based on studies carried out by an independent polling institute comparing all existing brands on the market, it honours the French people’s favourite brand in each category — that is, the brand with the highest empathy score in its sector. Following the results of the sectoral study, only one brand is elected for a two-year period, as is currently the case with Chronopost.
For more information: www.marqueprefereedesfrancais.fr
