17. November 2023 | News
DPD France ranked best for Customer Service in ESCDA Awards for the 4th time in a row
DPD France has won the ESCDA Customer Service of the Year award for the 4th time running in the Mail and Parcel Delivery category*. This recognition is a testament to their constant commitment to improving customer satisfaction.
Over the last few years, DPD France has strengthened their organisation, optimised call and email handling, launched online tools enabling a smoother communication with their customers and invested in ongoing training for their teams.
"This award testifies to our commitment and passion for customer satisfaction. We set ourselves the goal of providing the best possible customer service, and we're proud to have achieved it,"
says Nathalie Nahmias, Customer Relations Director at DPD France.
"But this award is not just the fruit of our work. It is also the result of our customers' trust. They have given us their opinions and suggestions, and we have taken them into account to improve our service. We would like to thank them for their support. It is thanks to them and for them that we have achieved this success.”
Congratulations to DPD France for the excellent service you provide for your customers!
*Category Mail and Parcel Delivery – Study BVA – Viséo CI – More information on escda.fr