28 September 2020 - Leading parcel delivery firm DPD has been honoured with "Delivery Innovation of the Year" at the "Retail Insider Transforming Retail Awards" 2020. The "Your DPD" app and "Design Space" wow the judges.
The annual awards, which took place online this year, via Zoom, aim to highlight the most exciting innovations to happen in the retail sector over the past 12 months.
For the "Delivery Innovation of the Year" award, the judging panel of independent retail experts were looking for a technology that has helped retailers deal with one of the most troublesome aspects of their businesses: effective and cost-efficient delivery.
DPD UK won the award based on its unique and award-winning app, "Your DPD". The app, which has been downloaded over 8 million times, is designed to give consumers more control than any other carrier over how, where and when they receive a parcel. As a result, DPD UK has been able to significantly increase the number of parcels delivered right first time.
Inspired by the success of the app, DPD UK launched "Design Space" on the "Your DPD" platform. The in-app forum allows the public to suggest, share and vote in polls on new ideas to improve the DPD experience still further.
50,000 people are now actively engaged on "Design Space", creating one of the world's biggest focus groups. To date, around 4,000 ideas have been submitted and over 170,000 polls completed. Most importantly, a series of new ideas have been launched as a result, including "Prove Yourself" - which makes it easier to prove identity when collecting a high value parcel from a DPD UK site and "Message the Driver" - which allows consumers to contact the driver with useful information, such as how to find their house.
Dwain McDonald, DPD UK's CEO commented:
"I'm delighted with this award. Innovation is deeply embedded in DPD UK's DNA. It is what we're famous for and it is what wows our customers - shippers and shoppers alike. By leveraging clever tech, we've completely reinvented the delivery experience for customers on the doorstep and been able to give shippers a unique service. Our investment in innovation over the last 10 years is what has turned DPD UK into the premium carrier for the home delivery market.
Over 8 million app downloads is just crazy, in any market - but this is a parcel app! In addition to the benefits it gives our recipients, it has been amazing for us too. Around 20 million people a year experience a DPD UK delivery and we really wanted to find a way to harness their views and encourage them to shape the future of home delivery. "Design Space" allows us to say, ‘what could we do better?', which is a crucial part of the cycle of innovation.
"Design Space" has generated so many ideas - often just small improvements - but this ‘marginal gains' approach to innovation has helped drive service levels to record highs. In a competitive market, that can make a huge difference."
About DPD UK
The UK's favourite parcel delivery company: DPD has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies seven years running.
In April 2015, DPD was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one-hour delivery service, Predict.
DPD is a member of DPD group, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.
The company operates more than 10,000 vehicles from 84 locations and delivers over 260 million parcels a year.
