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E-shoppers Today – a Deep Dive with Experts in E-Commerce
Following his keynote at the 2025 ERGP Stakeholders Forum in Brussels—a strategic gathering of EU regulators, postal operators and industry leaders, Olivier Tsalpatouros, Geopost’s Senior Director for Regulatory & Global Affairs, shares his perspective on why harmonised regulation, fair competition and climate leadership are essential to the future of delivery in Europe.
Global Accounts Managing Director Thiemo van Spellen sits back to share his vision for the logistics industry that stands at pivotal crossroads in a connected yet uncertain world. The choices businesses make today—particularly in selecting delivery partners—shape not only the efficiency of operations but the whole e-shopper experience, from discovery to delivery. Moreover, today’s consumers, especially younger generations, demand more than just delivery – they expect seamless, personalised experiences that align with their dynamic lives. Thiemo sees these choices and challenges as opportunities to inspire progress, confirming: “We don’t only deliver parcels; we bring potential to forge partnerships that spark energy and pioneer solutions that unlock the future.”
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