6. January 2022 | Press release
DPD France once again voted "Customer Service of the Year*" in the mail and parcel delivery category
The Election du Service Client de l’Année (ESCDA, or Customer Service of the Year), which has become a benchmark over the years, has just awarded DPD France for the second year running in the category of 'Mail and Parcel Delivery'. The specialist in the transport of parcels weighing less than 30 kilos (French subsidiary of DPDgroup, Europe's leading parcel delivery network) has once again been rewarded for its dedication and that of all its employees to customer satisfaction.
DPD France's dedication rewarded once again
DPD France was proud to be named the winner of the 15th edition of the independent customer relations event.
For Nathalie Nahmias, Customer Relations Director at DPD France:
"This second consecutive win as Customer Service of the Year 2022 confirms DPD France's determination to place customer satisfaction at the very core of our actions. It is a strength for our employees and a concrete commitment for our customers."
This is all the more appreciated by this department as it has implemented a whole series of tools over the past four years - calls, emails, selfcare (FAQ and chatbot) and strengthened its organisation with the creation of regional posts.
Despite the disruptive context of the last few months linked to the health crisis, we have been able to maintain the link with our teams by providing them with a relationship guide on the values of DPD France, to be applied on a daily basis. This guide was distributed to all the teams and was accompanied by training.
Samuel Gangnant, Managing Director, adds:
"At DPD France, the customer is at the core of our attention and our priorities. In concrete terms, this dedication translates into a constant investment by all our teams, as demonstrated by our award for the second year running in the Election of the Customer Service of the Year."
A major success at a time of complicated health crises
In a context of major economic disruption marked by a simultaneous explosion in e-commerce, this latest success makes all the more sense for DPD France, whose commitment to serving its customers continues to grow.
DPD France has once again received the highest overall score in the "Mail and parcel delivery" category following a six-week mystery customer test campaign (from 31 May to 10 July 2021) covering all customer relations channels at DPD France, i.e. calls, e-mails, information searches on the Internet, contacts via social networks and chat conversations in real-life situations.
The fact that DPD France has once again received the approval of its customers during a period of very strong business growth makes this latest achievement all the more significant. It reinforces DPD France's many commitments to its customers.
*Étude BVA – Viséo CI – Plus d’infos sur escda.fr
About DPD France
Created 25 years ago in France, DPD France is part of DPDgroup, GeoPost's international parcel delivery network, the European market leader and a subsidiary of Groupe La Poste.
Working for businesses, DPD France is supported by a network of 60 depots and 5 sorting hubs nationwide, operated by more than 2,500 employees who handle and deliver more than 344,000 parcels across France every day. With its DPD CLASSIC Europe and DPD CLASSIC Intercontinental service offerings, DPD France also enables its customers to develop their export business by relying on the strength and quality of the DPDgroup network.
To support its customers, DPD France has 3 major assets: a strong geographical closeness, thanks to sales and customer service teams based in each of its 60 depots, its DPD Out-of-home pickup service with its 6,800 partner Pickup points across France, and the Predict interactive delivery service, which allows consignees to rearrange their delivery to suit their needs and personal commitments.
In 2020, DPD France delivered more than 86 million parcels.
Find out more at: www.dpd.fr