11. August 2023 | Press release
DPD app convinces in CHIP test with a wide range of services
In its current print edition (9/2023), the renowned technology magazine CHIP took a close look at the apps of the six major parcel service providers. In the overall result DPD took second place with a score of 2.0.
For the leading parcel service providers in Germany, a customer app is part of the standard digital service offering. Users can use it, for example, to find the nearest parcel shop, create individual parcel labels, track their shipments and also conveniently return them directly. However, as the test result of the technology magazine CHIP shows, the quality of the apps varies considerably in terms of service variety.
With an overall grade of 2.0 according to the school grading system, the DPD app came a strong second behind the market leader DHL Group. The testers were particularly impressed by the high user value of the DPD app, which is reflected in the wide range of functions. These include, for example, the proactive push notifications on the receipt of parcels or the transparent postage advisor for fair shipping prices. In the area of data transparency DPD even scores better than DHL Group.
"Only recently, Stiftung Warentest awarded us in a practical test for, among other things, live tracking and one hundred percent adherence to the delivery times we forecast. The fact that we have now also been able to occupy a top position in a comparison of the mobile offerings of the major parcel service providers once again underlines DPD's exceptionally high level of customer orientation,"
explains Ricarda Roth, Senior Group Manager Digital Customer Interfaces at DPD Germany.
About DPD Germany
DPD Germany is part of the international Geopost, the largest parcel network in Europe. DPD has 79 depots and 7,700 pickup parcel shops throughout Germany. More than 9,600 employees and 12,000 delivery staff work for customers every day. Every year the number two in the German parcel market transports over 400 million parcels - and does so in a completely climate-neutral way, without any additional costs for customers. With numerous initiatives for sustainable parcel delivery DPD shows, especially in inner cities, how parcel shipping can be made environmentally friendly and locally emission-free.
With innovative technologies and a consistent focus on the needs of all customers and recipients DPD offers a simple, convenient and flexible service for B2B and B2C parcel shipping. One example of this is the Predict Service, which is unique in the industry. It enables DPD to tell the recipient on the day of delivery exactly when the parcel will arrive, down to the hour. In live tracking within the last hour before delivery, the time window even updates to up to 30 minutes. Only recently the testers of Stiftung Warentest praised the live tracking of the test parcels they posted and the 100 per cent adherence to DPD's predicted delivery times. On the recipient side DPD is also therefore the only company in the test to receive the grade "good" for delivery.
Geopost ships to 230 countries worldwide and has a uniform network of 83,000 pick-up points with harmonised services also in cross-border shipping. Last year around 120,000 employees and business partners throughout Europe ensured that more than 2 billion parcels were successfully delivered to customers. DPD's parent company is Geopost, a wholly owned subsidiary of the French Groupe La Poste. Geopost achieved a consolidated annual turnover of 15.6 billion euros last year.
